Privacy Policy

1. Scope and Operator

This Policy applies to the Reelox mobile application. Reelox Technology Limited ("Reelox," "we," "us," or "our") is the operator of the Service.

2. Information Stored Locally

The current app stores the following information locally on your device so its features can work:

• your selected language preference;
• favorites, including the AI personas you choose to save;
• a guest identifier generated when you use guest access;
• phone and profile data used for a registered profile, such as phone number, nickname, avatar reference, account identifiers, and account or guest status; and
• chat history and message drafts, including messages and AI replies retained in your chat sessions.

This local information is associated with the app installation and device storage. It is not a promise of permanent storage or recovery.

3. Information Sent to the Configured AI Service

When you choose to send a message, Reelox sends message content and persona data needed for the request to the AI service endpoint configured for that app build. The request may include earlier messages in the current conversation so the service can respond in context. The AI response is returned to Reelox and may become part of the locally stored chat history.

The current app does not send this chat payload merely because you open a chat or type an unsent draft. Transmission occurs when you send a message. Avoid including secrets, highly sensitive information, or another person's personal information in a message.

4. How We Use Information

The information described above is used to:

• remember your language and favorites;
• create and restore guest or registered app sessions;
• display and let you manage profile information and chat history;
• send the messages and persona context you request to the configured AI service and display its response; and
• operate the app features you choose to use.

This Policy does not claim additional analytics, profiling, or improvement uses that have not been verified in the current app.

5. Advertising Tracking

The current app does not use your information to track you across other companies' apps or websites for advertising, and it does not currently provide advertising tracking functionality. If that behavior changes, this Policy and the app's privacy disclosures must be updated before the change is introduced.

6. Processors and Other Disclosures

The confirmed external processing in the current chat flow is transmission to the configured AI service when you send a message. The app configuration reviewed for this draft does not establish the service operator's identity in this Policy, so we do not name a processor that has not been verified.

Before public release, Reelox must verify the entities that operate the configured endpoint and any supporting service, document their roles, and provide any additional notice required by applicable law. We may also preserve or disclose information where we are legally required to do so, but this Policy does not claim routine disclosures beyond the configured AI service.

7. International Transfers

Message and persona data leaves your device when it is sent to the configured AI service. The service may process that data in Hong Kong SAR or another jurisdiction, depending on the production configuration. The exact processing locations and transfer arrangements have not been verified for this draft and must be confirmed before release. Where applicable law requires safeguards for an international transfer, Reelox must put those safeguards in place and explain them before the relevant processing begins.

8. Retention

Locally stored preferences, favorites, identifiers, profiles, chat history, and drafts remain in app storage until they are changed or removed through an available control, the app's data is cleared, the app is uninstalled, or the operating system removes the data. Device backups and operating-system behavior may affect whether a local copy persists.

Reelox does not state a fixed retention period for data received by the configured AI service because its production retention settings have not been verified. Those settings and any legally required retention information must be confirmed before public release.

9. Deletion and Your Choices

You can change your language, add or remove favorites, edit available profile fields, delete individual chat sessions, or clear chat history using the controls provided in the app. Registered users can use the available account deletion control to remove the registered profile and its associated locally stored chat sessions from the app. Guest users can remove local guest data by using available clearing controls or removing the app.

Removing local data does not by itself guarantee deletion of information already transmitted to the configured AI service or retained in a device backup. Contact us to request assistance concerning data outside the available local controls.

10. Security and Its Limits

Reelox uses the app's local persistence mechanisms for on-device information and a configured network endpoint for AI requests. The security of information depends on the device, operating system, network, production configuration, and AI service. Specific technical or organizational safeguards have not been verified for this draft and must be assessed before release.

No device, transmission, or storage method is completely secure. Protect access to your device, keep its software current, and do not submit information you would not want exposed if a security failure occurred.

11. Adults and Children

Reelox is intended only for people aged 18 or older. Children must not use the app or submit personal information. If you believe a person under 18 has provided information through Reelox, contact us so the situation can be reviewed and appropriate deletion steps can be taken.

12. Your Privacy Rights

Depending on the law that applies to you, you may have rights to request access to or correction or deletion of personal information, to object to or restrict certain processing, to withdraw consent where processing relies on consent, to receive a portable copy, or to complain to a data protection authority. These rights may be subject to legal conditions and exceptions.

Use the in-app controls where available or contact us using the email below. We may need enough information to understand your request and verify that it relates to you. We will handle verified requests as required by applicable law.

13. Changes to This Policy

We may update this Policy when Reelox, its production service configuration, or applicable law changes. We will update the "Last updated" date and, where reasonably required, give additional notice in the app. A material new data practice must be described before or when it begins, and consent will be requested where law requires it.

14. Contact

Questions, privacy requests, or complaints may be sent to: